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13 Oct 2024

I cannot go to ATO linked service from myGov. I received the following error:


A951.08 - Invalid account details

The Australian Taxation Office (ATO) is unable to verify your identity because the myGov account details you provided are different from the account you used to authenticate.

Refer to Troubleshooting for Individuals for assistance or contact us.


I think this is due to an inconsistency with my maiden name. I was having issues with consolidating my two super accounts, one account included my maiden and the other without, so I corrected my name to include my maiden name as per my Australian Passport and Driver's licence.


My name on myGov is missing my maiden name.

My name on Medicare includes my maiden name, yet I can go Medicare linked service from myGov.


Please advise.

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1 replies
293 views
1 replies

Most helpful response

Most helpful reply

StevenATO(Community Support)Community Support
15 Oct 2024

Hi @ChanMeiHingLai


MyGov and linked services work better with name info matching.

I'd say your correct in that the mismatching name info is causing you issue.


I recommend getting name details to match across all systems. You may need to unlink and re-link the services to force the change through.

All replies

Most helpful reply

StevenATO(Community Support)Community Support
15 Oct 2024

Hi @ChanMeiHingLai


MyGov and linked services work better with name info matching.

I'd say your correct in that the mismatching name info is causing you issue.


I recommend getting name details to match across all systems. You may need to unlink and re-link the services to force the change through.

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Cannot go to ATO linked service from myGov (A951.08 - Invalid account details) | ATO Community