Loading
This thread is archived and the information may not be up-to-date. You can't reply to this thread.
KirraH(Newbie)Newbie
2 Dec 2024

I’ve been trying to set up a payment plan online, but every time I click Submit, nothing happens - it changes colour for a moment, and then just goes back to normal. There are no error codes, no other changes to the page, it doesn’t tell me why it hasn’t gone through.

I previously set up a plan over the self service phone line, however as I could not set it up as a direct debit in that option, it defaulted even though I had paid more than enough in the month (just not on the right day). It also doesn’t give enough option for choices of repayments.

I am based in NZ so wonder if that might have something to do with the online option not working?

1,183 views
2 replies
1,183 views
2 replies

Most helpful response

Most helpful reply

PollyATO(Community Support)Community Support
4 Dec 2024

Hey there @KirraH,


There is usually a minimum payment amount required before you can enter into a payment plan online. If you don't make the minimum payment, it won't allow you to create the plan.


You being overseas shouldn't impact your ability to create this plan.


Will you be coming back to Australia any time soon? If so i'd recommend speaking with our payment plan team when you're back (if it's not past the due date) otherwise you may need to speak to us while over there to have this sorted out. Call us at 8am AEDT on the dot, you'll have a higher chance of getting through.

All replies

Most helpful reply

PollyATO(Community Support)Community Support
4 Dec 2024

Hey there @KirraH,


There is usually a minimum payment amount required before you can enter into a payment plan online. If you don't make the minimum payment, it won't allow you to create the plan.


You being overseas shouldn't impact your ability to create this plan.


Will you be coming back to Australia any time soon? If so i'd recommend speaking with our payment plan team when you're back (if it's not past the due date) otherwise you may need to speak to us while over there to have this sorted out. Call us at 8am AEDT on the dot, you'll have a higher chance of getting through.

Featured articles

Setting up an ATO payment plan

5 Nov 2025 · 6 min read time

Can’t sign in to myGov to access ATO online services?

19 June 2026 · 3 min read time

Linking the ATO to your myGov account

16 June 2026 · 2 min read time

Top liked users

  1. BroncosvRabbits

    (Devotee)

    61 likes

  2. YellowPotato

    (Taxicorn)

    33 likes

  3. PayrollDeanne

    (Taxicorn)

    28 likes

  4. mi_guv_eye_d

    (Master)

    27 likes

  5. taxfriend

    (Superuser)

    27 likes

Top contributors

  1. BroncosvRabbits

    (Devotee)

    303contributions

  2. YellowPotato

    (Taxicorn)

    247contributions

  3. mi_guv_eye_d

    (Master)

    175contributions

  4. YEP

    (Devotee)

    129contributions

  5. taxfriend

    (Superuser)

    129contributions

Loading
Why won't my payment plan submit online? | ATO Community