Hello,
My brothers My gov ID (ATO)
account has been blocked. It has been 8 months and he has called the ATO multiple times. The account gets unlocked for 48 hours only. How can he get this unlocked permanently so we dont need to constantly call up every time we need to access it. Thanks
Do you mean ATO online service via MyGov? MyGovID is something different and it's now called MyID.
If your issue is about doing your tax return via ATO online service, generally, the account would be indefinitely locked because of security reasons such as compromised TFN. You would need to call and get verified and then account is unlocked for 48 hours.
If you don't want to personally call, it may be worthwhile to do it via a tax agent. They do the phone call. [After you appoint them as your tax agent, whenever you make a date to do your tax return with them, then the day before you see them, the tax agent would make the phone call]
5 Nov 2025 · 6 min read time
2 Dec 2025 · 3 min read time
24 Aug 2025 · 3 min read time
187 views
1 replies