Hello. Recently when attempting to access ATO online services for business I can successfully authenticate with MyID but on the ATO online services dashboard I get the error
403 Access Denied. 403: Forbidden. You do not have the required permissions to complete your last action. This has been working fine until recently. At the moment I cannot submit an IAS or BAS which means I may miss a deadline. Has anyone else had a similar issue?
Hi @bootlima,
Thanks for letting us know about this. We have reached out to our online services team to see what's happening.
Thank you. I am wondering if the issue relates to using the Safari browser. Is the Safari browser fully supported? The browser privacy report shows 7 trackers found on the ATO online page. Are these necessary for the page to function?
Hi @bootlima,
We've heard back and can confirm our ATO online services is working.
Here's a link about error code 403, it will help you troubleshoot the error so you can get back in.
Hi @bootlima. I have just spoken to RAM and this error is either coming from a permissions problem from RAM or Access Manager. I had the same error and the 'online permissions' was not ticked in Access Manager which is different to RAM and accessed through the ATO Online Portal. You will need a Principal User to log into Access Manager and give this extra permission
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