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Angus121(Newbie)Newbie
25 Apr 2025

Hi,


I've been using a digital myID service to sign into mygov (strong strength) but no longer wish to use this service and would much prefer to use a passkey (which arguably has the same level of security).


I have removed it from my mygov account but now I cannot access my ATO account as it does not meet the "strong" identity strength I have used previously.


Is it going to require fully remaking my mygov account or is there anyway to remove this error?

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285 views
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Angus121(Newbie)Newbie
25 Apr 2025

I have come to the understanding that even creating a new mygov account will not allow me to fix this design flaw. It seems I will have to call the ATO to try and work this out. Pretty annoying how hard the ATO makes accessing your account to pay your taxes.

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