I recently done my tax with no issues now I need to get back into my ato & it keeps telling me my identity is not strong enough, going on 3 weeks of not being able to login
I have made several calls to ato & no help whatsoever I am getting very frustrated and upset
I have never had this issue before
Hi @DH704573,
Have you recently gotten a new phone or deleted/updated the myID app? If so, you'll need to re-identify yourself with your ID documents to get it back to 'strong'. You'll need your passport to be able to do this.
I've linked the myID help page, it might help to work out what's happening for you.
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