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KAntonie(Newbie)Newbie
30 July 2025

My Tax Refund was cancelled after my Notice of Assessment was issued. The EFT was processed on July 8, 2025 and then cancelled on July 14, 2025. I have not been able to speak to anyone and continuously get disconnected from the phone line. It is now outside of the 14 day period and I cannot seem to get any answers - who can I contact or when will I find out what is happening with my refund. I'm trying to be patient but I am becoming increasingly frustrated with the lack of communication or ability to get an answer.


94 views
1 replies
94 views
1 replies

All replies

RachelATO(Community Moderator)Community Moderator
1 Aug 2025

Hi @KAntonie,


It sounds like we may have received some extra info that needed to be included in your tax assessment for the year. And yes, we are busy on the phones at the moment. But, to get an idea of what stopped the refund, you'll need to speak to us to get the answers.


We're open until 6pm, Monday to Friday. Call our individual enquiries team.

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Cancellation of Refund | ATO Community