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AlexandraMapley(Initiate)Initiate
22 Sept 2025

Hi - I have re-applied for the compassionate release of my super with the additional utility bill that was required - I was told they couldn't reopen my pre-existing application so a new one was started. Can I call up and request that it be fast tracked as it is now SUPER urgent? REALLY really URGENT. Thanks

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2 replies
150 views
2 replies

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KaraATO(Community Support)Community Support
23 Sept 2025

Hi @AlexandraMapley,


You can definitely phone our super line and discuss your options with them.

AlexandraMapley(Initiate)Initiate
25 Sept 2025

Thank you I will try to. It is very difficult to call during business hours as I am a teacher and have very inflexible hours and time to sit on hold. This is a very difficult, stressful situation for myself and my family.

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Compassionate release of super - urgent | ATO Community