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perplexed(Newbie)Newbie
31 Oct 2025

I'm retired but received a payment from a former employer of a number of years ago. There have been complications and I contacted ATO a couple of times (by phone). The last time they told me to get some information and get back to them, providing me with a reference number for this issue. Over the past week I've tried several times to get onto ATO again but after asking (automated) for voice recognition, which I provide, they hang up on me. They say they're too busy. This is even when I ring at 8am, the start of their opening hours. How do I get the information required to resolve the issue to them? 

34 views
1 replies
34 views
1 replies

All replies

DamienATO(Community Support)Community Support
4 Nov 2025

Hi @perplexed,

 

Depending on what information you were required to gather, you may need to speak with our:

  • Lodge and Pay team 13 11 42
  • Individual enquires line 13 28 61

If you're not sure who to speak with, our switch board number (13 28 69) may be able to assist.


If you've been given a specific phone number to call with your reference number, it would be best to use that instead.

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