Error Code RFM10A - multiple password resets failed to work

 Author: RachelATO(Community Moderator)Community Moderator

15 Jan 2026

Hi @anoy,

Password access through myGov has changed, and you now need to use more secure sign-in methods like myID or passkeys.

If you previously used myID with a Strong identity strength, this automatically set your online access strength. This means you must always use myID to access ATO online services going forward, as it's the most secure method. That's why the password option isn't working for you.

To fix this, you have two main options:

• recover your myGov account using myID – download the myID app and set it up to a Strong identity strength, making sure your name, date of birth and email match your myGov details.
• sign in with a passkey if you've already set one up.

If you can't recover your account with myID or a passkey, can create a new myGov account. You can use a different email address, or if you want to use the same one, contact the myGov help desk to release it first.

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