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tax-stuff(Newbie)Newbie
28 Feb 2026

I’m experiencing the same issue that many others have reported - unable to access the secure mail service. Previously, I was able to access it without any problems.

The page is currently stuck on the loading screen, and I’m getting the following errors: 

auto-xhr.min.js:2 

GET https://onlineservices.ato.gov.au/api/v1/Clients/Mailboxes?filter=%27mailboxListType=Mailbox%27 500 (Internal Server Error)



boomerang.min.js:2 

POST https://onlineservices.ato.gov.au/api/v1/beacon/ 404 (Not Found)


Based on these errors, it appears the issue is on the server-side (ATO) rather than user-specific. Is the system currently experiencing an outage? If so, could you provide an update on when this might be resolved?

101 views
5 replies
101 views
5 replies

All replies

NikkiATO(Community Moderator)Community Moderator
2 Mar 2026

Hi @tax-stuff,


While we work to resolve these technical issues, you can try a few troubleshooting steps that may help.


First, refresh the web page (Windows: 'Ctrl + F5'; Mac: 'Command + R'). If that doesn't work, clear the cache and cookies in your web browser and try again. You can also try an alternative supported web browser such as Firefox or Chrome.


If the problem persists after trying all troubleshooting steps, you may need to give us a call so we can try to resolve the issue.

tax-stuff(Newbie)Newbie
3 Mar 2026

Thank you. I have tried all the troubleshooting steps without success. When I called ATO, they advised that there are no known problems on their end. At this stage, it seems my only option is to wait until the issue is resolved somehow, which means I still cannot access my secure mail.


Since the ATO has confirmed there are no issues on their end, my concern is that this matter may not be addressed. Could you please advise if there is a way to escalate this for further review?

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