Still haven’t received fhss

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(Newbie)Newbie

14 June 2021

Good evening. I applied for the FHSS on the 23/04/2021 and got a letter the same day saying it had been completed.

The funds were withdrawn from my super on the 04/05/2021. It's now been 30 BUSINESS days and I've got nothing.

Ive even put in a complaint snd have heard nothing. My super released the funds almost 6 weeks ago.

I keep reading people are left waiting.... why? Does it really take 3 months to transfer between two accounts?

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(Community Support)Community Support

14 June 2021

We can provide you some general reasons that may have explain why it may take longer to receive your FHSS amount;

If we ask for more information or evidence of what you have included in your FHSS determination.

We need to receive both the money and release authority statement from the super fund.

If you have a debt to a commonwealth department such as the ATO or Services Australia, we are requiredto offset that debt and only release any excess funds. These cases can take longer than 15-25 days.

Most helpful reply

(Community Support)Community Support

14 June 2021

We can provide you some general reasons that may have explain why it may take longer to receive your FHSS amount;

If we ask for more information or evidence of what you have included in your FHSS determination.

We need to receive both the money and release authority statement from the super fund.

If you have a debt to a commonwealth department such as the ATO or Services Australia, we are requiredto offset that debt and only release any excess funds. These cases can take longer than 15-25 days.

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