What to do when a business is not providing a tax invoice when requested?

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31 July 2022

I'm a small business registered for GST, so need tax invoices for items purchased for my BAS and tax.

I have recently purchased items totaling around $900 and then asked the business in question for a tax invoice - initially face to face, then by email to the local manager and then using the website contact form to notify their head office (interstate).

It's been over a month and still nothing.

How can I report them to the ATO for failing to meet their tax obligations?

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ATO Certified Response

GabbyATO

(Community Support)Community Support

ATO Certified Response

1 Aug 2022

Hi @SmallSoleTrader,

If you've requested an invoice from a supplier so you can claim a GST credit and they haven't provided one after 28 days, you can request permission to use another document as a valid tax invoice. We have information on how to do this on our website at when you claim a GST credit, under "when you don't receive a tax invoice."