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29 Aug 2022

Hi everyone,

I recently attempted to install MyGoV ID to my mobile device. After much trouble and a very helpful phone call I realised I verified documents on a new email address when I had already set up an account using a different email.

This for me meant, I needed to completely delete all my data and MyGoV ID so I can create a new one. I was able to start this process over the phone and was told I would be sent an email on what steps to take next.

So my question is how long till I receive this email , as I urgently require a MyGov ID and have a identify status of "standard" inorder to access an account needed to start my new job.


Thank you


1,356 views
3 replies
1,356 views
3 replies

Most helpful response

Most helpful reply

StephATO(Community Support)Community Support
31 Aug 2022

Hiya @Kylee.smith55,


We aim to have this process finalised within 28 days of you calling us.

All replies

Most helpful reply

StephATO(Community Support)Community Support
31 Aug 2022

Hiya @Kylee.smith55,


We aim to have this process finalised within 28 days of you calling us.

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how long to delete mygov ID | ATO Community