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Emmely1997(Newbie)Newbie
27 Feb 2023

I have worked in Australia for a few months and build up a super. Not knowing if I would come back in a few years I just let my super be. Now I know I won't be returning I want to claim my super and after some contact I found out my account was deactivated and I should contact the ATO. There is no way to contact them except phone as far as I know and since I'm a foreigner calling would include international charges and I won't be guaranteed a helpfull response. So no thanks...


So I made a MyGov account.

Tried to link it to the ATO.

Which wanted me to get a MyGovID, so I downloaded the app.

Now I can't verify my identity with any Australian Documents since I don't have any.

When I try to verify my identity trough VISA it won't work either, probably since it's expired because I went home over a year ago.


How can I get the money from my super back if it's impossible to verify my identity??

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AnitaATO(Community Support)Community Support
1 Mar 2023

Hey Emmely1997,


If you're eligible for the departing Australia super payment (DASP) there are a couple of ways you can apply. You can apply by the DASP online application system, or you can use a paper form. You can read more about how to claim your super on our website.


If you're wanting to set up a MyGov account, you won't be able to link it to a MyGovID if you don't have the identity documents to reach a standard identity strength. You should still be able to link your MyGov account to the ATO by answering 2 secret questions between you and the ATO. You do need to select a sign in option when linking and the one you'll need to use is the MyGov code generator app.


Hope this helps!

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