I can't access my information? I can still access medicare etc within my gov. Please help, or direct to appropriate channel.
4,448 views
4,448 views1 replies
1 replies
4,448 views
1 replies
Hi @JacksonH123,
This error means that you've already linked with us in myGov, but since you linked, we've flagged your account for security reasons. Usually this means we've been given information that suggests your TFN may be compromised. To ensure the safety of your details, we stop anyone accessing your details online.
In this case, have a look at our information on help for identity theft. We can help you to access your account for short periods of time (usually to give you time to lodge your tax return), and then re-lock your account again.
All replies
Hi @JacksonH123,
This error means that you've already linked with us in myGov, but since you linked, we've flagged your account for security reasons. Usually this means we've been given information that suggests your TFN may be compromised. To ensure the safety of your details, we stop anyone accessing your details online.
In this case, have a look at our information on help for identity theft. We can help you to access your account for short periods of time (usually to give you time to lodge your tax return), and then re-lock your account again.
Featured articles
16 June 2026 · 3 min read time
19 June 2026 · 3 min read time
16 June 2026 · 2 min read time