I lodged my tax return on 14/07/25 it is now 30/05/26 this is the longest turn around I have ever experienced my progress has stayed as “balancing account” for about 3 months now. I’ve tried calling up to get clarification and I can’t speak to a real person all I get is “input your tfn” and then the call says what the website says and hangs up
Hi @Nunyabis,
The 'balancing account' status means we have the result of your tax return and we're working out your refund or bill amount based on your account balance. If you have a debt or a credit with us or another Australian Government agency, it'll be taken into account at this stage. Your return will still take a few more days while we review your accounts.
If your return hasn't been processed within our committed timeframe and you're unable to get through to speak with someone, lodging a complaint may be the best next step. You can call the complaints line, use a registered Australian tax agent to lodge on your behalf, or lodge an online complaints form to us.
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