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JoshNaicker(I'm new)I'm new
21 July 2026

Hi everyone,

I'm hoping someone can help me understand what's happening with my tax refund.

My tax return has shown as processed, but I still haven't received the refund in my ANZ bank account. I've already spoken to ANZ, and they confirmed they haven't received any incoming payment from the ATO.

When I called the ATO, they told me the refund was going through an automated process and to wait until the end of the day or call back if it still hadn't arrived.

Has anyone experienced something similar where the refund showed as processed but took longer to reach their bank? How long did it take, and was there anything you had to do, or did it arrive on its own?

Thanks in advance for any advice or experiences.

30 views
1 replies
30 views
1 replies

All replies

KaraATO(Community Support)Community Support
22 July 2026

Hi @JoshNaicker,


If your tax return shows as 'processed', but you haven't received the refund yet and ANZ has confirmed no payment has been received, I'd recommend following the advice you've already been given and checking again at the end of the day.


If the refund still hasn't been received after allowing time for processing, contact us again so we can review the payment status and your bank account details.


In the meantime, you can also check your statement of account and financial institution details in ATO Online services to make sure everything is up to date.

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