Is it just me, or is LiveChat not working? I've refreshed, logged in many times today, using Chrome, and the button does not respond when I click on it. I tried calling the ATO, but I can't get through.
Just tried again, and now it works! If you did something at your end, thanks very much ... I appreciate it.
All replies
Update: LiveChat button has disappeared!!!
It has reappeared. LiveChat is still down. How on earth do I contact the ATO?
Hi @jbamberg
We aren't aware of any issues. Have you managed to speak with someone in live chat? The link gives more info about times our chat officers are available.
I click on the button and nothing pops up. I've refreshed, cleared cache, logged out and back in, and I'm using Chrome.
Also, if I click on the Help button above it, it works fine ... I have the pop-up for the help information. Just the Live Chat button does not work.
Just tried again, and now it works! If you did something at your end, thanks very much ... I appreciate it.
That's great! Thanks for letting us know.
Featured articles
5 Nov 2025 · 6 min read time
16 June 2026 · 3 min read time
16 June 2026 · 2 min read time