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John54(Newbie)Newbie
26 Aug 2023

Hi everyone,


I'm a sole trader and incurred GIC due of $1,200 due to late lodgement. When I spoke to my accountant, I was instructed not to pay the GIC before requesting for a remission. I sent a letter through the ATO secure mail portal requesting for a remission, it's been 2 weeks and 3 days but ATO has not responded yet. When I checked on my ATO account, the GIC is now overdue for payment. I'm not sure what to do now, should I pay it while waiting for a response from the ATO?

When does the ATO reply to secure mail online?


Last time I called the ATO about how to lodge GST, the operated just told me to speak to my accountant. Honestly, I cannot afford my accountant's retainer fees- that's the only way they will prioritise my business. Otherwise, they would not respond to my queries if I'm not paying their monthly subscription fees.


Is there a way the goverment can help/provide info to small businesses on how to properly lodge and deal with tax obligations without telling me to just speak to my accountant?

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1,554 views
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Most helpful reply

ChantelleATO(Community Support)Community Support
28 Aug 2023

Hi @John54


It can take up to 28 days to process the request through secure mail.

You can continue to keep an eye on the accounts and if it exceeds the 28 days it may be best to follow up.


You can either choose to pay it and get a refund if approved or leave it until a decision is made. We will send you a reply through the business portal when it is completed :)


All replies

Most helpful reply

ChantelleATO(Community Support)Community Support
28 Aug 2023

Hi @John54


It can take up to 28 days to process the request through secure mail.

You can continue to keep an eye on the accounts and if it exceeds the 28 days it may be best to follow up.


You can either choose to pay it and get a refund if approved or leave it until a decision is made. We will send you a reply through the business portal when it is completed :)


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