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26 Nov 2023

I have worked in Australia for 2 years and am now looking to withdraw my superannuation funds. However, I do not have the necessary identification documents required to verify my identity and claim my super. Specifically:

  1. I do not have my original myGov ID that was used to set up my super account
  2. I do not have a valid Australian passport
  3. I do not have an Australian birth certificate
  4. I do not have a valid Australian visa as the passport I used has since expired, so there is no way to match my current identity with visa records

Given I no longer have these standard identification documents generally required to process a super withdrawal, what options do I have? Is there an alternate process I can follow to verify my identity without these documents and successfully withdraw my super that I am entitled to?


Any advice on additional steps or options in my case with limited identifying documents would be greatly appreciated. Please let me know if there is an alternate verification process or if I have any options in this situation. Thank you for your assistance.

1,320 views
2 replies
1,320 views
2 replies

Most helpful response

Most helpful reply

Deb_ATO(Community Support)Community Support
28 Nov 2023

HI @FlashSlothless


You’re in luck. I can help you with this.

Check with your super fund about the documents you’ll need to provide.


Check out this handy article. It’ll provide you with answers to all your questions.

How to claim online and through paper.

Eligibility and documents required. 


All replies

Deb_ATO(Community Support)Community Support
28 Nov 2023

HI @FlashSlothless


You’re in luck. I can help you with this.

Check with your super fund about the documents you’ll need to provide.


Check out this handy article. It’ll provide you with answers to all your questions.

How to claim online and through paper.

Eligibility and documents required. 


Most helpful reply

Deb_ATO(Community Support)Community Support
28 Nov 2023

HI @FlashSlothless


You’re in luck. I can help you with this.

Check with your super fund about the documents you’ll need to provide.


Check out this handy article. It’ll provide you with answers to all your questions.

How to claim online and through paper.

Eligibility and documents required. 


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