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14 Dec 2023

So I try to create another MYGOVID and it says Email already in use - go back and sign in. I cannot sign in because I forgot my password. Round and round in circles - completely stumped. Now I have no access to ATO via MyGov as ATO requires digital ID now.

1,302 views
1 replies
1,302 views
1 replies

Most helpful response

Most helpful reply

ChantelleATO(Community Support)Community Support
14 Dec 2023

Hi @airtrafficone


If you have forgotten your password, you will need to re-create the MyGovID.

You will need prove your identity again but continue to use the same email address.

This process is to verify that it's the same person who is requesting a password change, ensuring your personal details remain secure.

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Most helpful reply

ChantelleATO(Community Support)Community Support
14 Dec 2023

Hi @airtrafficone


If you have forgotten your password, you will need to re-create the MyGovID.

You will need prove your identity again but continue to use the same email address.

This process is to verify that it's the same person who is requesting a password change, ensuring your personal details remain secure.

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I forgot password to MYGOV ID. Cannot reset password so it tells you to make another MGOVID account. | ATO Community