To whom it may concern,
I cannot longer access my ATO account through the MyGov app/website, since I get an error which says 'server_error'.
Tried troubleshooting online with no luck.
Tried calling for a week to the ATO customer support with no luck either.
The server_error is preventing me from getting my Income Statement to lodge my tax.
Will the ATO take this into consideration if not sorted on time?
Any assistance will be much appreciated.
Hello @Cel2,
We're aware that this issue is happening and Services Australia are looking into it. Some people have had success by unlinking, logging out, logging back in and re-linking with a linking code. If you're lodging with a tax agent they will already have the details and don't require you to download them.
As for consideration of it being late, it depends on the circumstances. When your return is a few days late we obviously can take that into account and any penalties that arose you could see remission. However, if it is months overdue then a couple of days wouldn't stop a penalty if it was going to be raised.
[Edited for accuracy 8/02/2024]
Hello @Cel2,
We're aware that this issue is happening and Services Australia are looking into it. Some people have had success by unlinking, logging out, logging back in and re-linking with a linking code. If you're lodging with a tax agent they will already have the details and don't require you to download them.
As for consideration of it being late, it depends on the circumstances. When your return is a few days late we obviously can take that into account and any penalties that arose you could see remission. However, if it is months overdue then a couple of days wouldn't stop a penalty if it was going to be raised.
[Edited for accuracy 8/02/2024]
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