I had to lock my account a while ago due to a potential scam, however since doing this I haven't been able to re-gain access to my account, with the error message "Unable to verify your identity" appearing, directing me to call the ATO to verify. Unfortunately I work full-time so find it very hard to find time to make this call, and on the two times I have done, it has proved useless.
I have re-linked my MyGov as told by the helpline, as well as various other attempts to verify my identity. The last call I made, they told me my account was unlocked and that it would take an hour or so to update, which did not happen.
Why does this keep happening? And is there a way to resolve it that doesn't involve me on a hold-line for hours?
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302 views
1 replies