I have recently started at TAFE QLD & applied for a VET Student Loan to cover my fees in early January. To approve my application, TAFE require a screenshot of my ATO personal details. My ATO profile has been linked to MyGov for quite some time, but I needed to update my address details before taking the screenshot. The system went haywire & would not process the update & I've been unable to access my ATO online account at all for the past 6 weeks. The error message I receive upon logging in says they are currently experiencing technical difficulties & if the problem continues, to contact them. What a joke!
Like many people on this site, I have tried calling the ATO on [Removed by moderator] at different hours on different days many times over the past 6 weeks without success - always too busy & can't even get on hold! I have explained the situation to TAFE & provided them with a screenshot of my Medicare details but apparently this isn't acceptable. Yesterday I received an email from TAFE telling me that if my VSL is not approved by the census date I'll receive an invoice for upfront payment, which I cannot afford to pay. If the invoice isn't paid my enrolment will be cancelled. I don't know what I can do to fix this - can you please help me?
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