Hi, my ATO linked service on mygov cannot verify my identity - it´s giving me error
A951.22. Im overseas and trying to get in touch calling mygov and other vays with no luck. what can I do?
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Hi @raul79
We apologise you can't get through and thank you for your patience.
This error means that we have placed additional security on your record.
We'd need to see what is stopping your access.
We've answered a similar post before that I think you'll find most helpful.
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Hi @raul79
We apologise you can't get through and thank you for your patience.
This error means that we have placed additional security on your record.
We'd need to see what is stopping your access.
We've answered a similar post before that I think you'll find most helpful.
Thanks for the answer Chantelle, unfortunatelly I´ve called many times from overseas and its very expensive waiting in line - should I try unlinking and relinking my account in mygov? These extra security issues are proving to be a nuissance - I can´t access for a couple of months now.
Hi @raul79,
No don't unlink and then try and relink you'll still have the same issue.
We understand it's expensive calling from overseas. However, it is something that you need to talk to us about.
Hello, I appologise if my frustration was expressed in my previous reply, but I need to get in touch with ATO or mygov - I keep waiting in a call for over 20-30 minutes without any luck. I am calling from overseas and its quite expensive. Is there a way to communicate by email or live chat on how to fix my linking security issues? thanks very much
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