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5 June 2024

Hi Everyone,


I'm having some trouble accessing my ATO portal.


Accessing MyGov is fine, but as I login to the ATO Portal, it brings me to a version of the Portal homepage I've never seen before (I've attached reference pictures), making it unusable.


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[removed by moderator]


I don't know how to describe it other than a 'broken version' of what I'm used to. Links and buttons are scattered all over the page, there are no colours or borders, just a list of links.


It also says that i'm timed out as soon as I access the website.


I've tried everything I can think of: tried logging in on different devices, changing the internet connection, clearing cache's and cookies. Nothing seems to work.


If someone could give me some guidance on this, that would be fantastic.

530 views
1 replies
530 views
1 replies

Most helpful response

Most helpful reply

AriATO(Community Support)Community Support
6 June 2024

Hi @isaacbuckley1


Everything should be back up and running normal again now.


Our apologies for any inconvenience. Let us know if you have any new issues.

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ATO Portal Login Error | ATO Community