Hello,
I have a myGov account linked to the ATO.
While the ATO website states that live chat is available for clients lodging via myTax, I am unable to locate the live chat feature on my account.
I can only see the following sections: Tax, Super, Employment, and My profile.
Could you please guide me on how to access the live chat function?
Thank you for your help,
Sna
Hey @Sna,
You'll be able to use the Live chat function when in filling out sections 3 & 4 of your tax return in myTax. It's available during business hours Mon-Fri.
Hope that helps!
Hey @Sna,
You'll be able to use the Live chat function when in filling out sections 3 & 4 of your tax return in myTax. It's available during business hours Mon-Fri.
Hope that helps!
Hello RachATO,
Thank you a lot for your help.
I now have a clear understanding of the process.
I can see the Live Chat option under Tax > Lodge > Income Tax > Section 3 Personalize Return.
Thank you again for your help,
Sna
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