Hey, I’m trying to lodge my second year tax return but am having major issues ans I have moved back to the uk (I’m an uk citizen) and don’t know what to do, please help! Firstly I couldn’t access my original mygov account as I no longer have my Australian SIM card and no Australian number so I created a new mygov account using the generator app to log in due to lack of phone number. Now when trying to link my account to ato I have tried several times to choose 2 questions and answers to verify my account but it keeps saying the details do not match your records but I know they are correct. I have confirmed with my super account that I have provided you with the correct details, my bank details are of course the same as my last tax return and I have tried 2 separate PAGY summaries from 2 prior years and both are saying they don’t match your records despite being the information my employer has supplied me with via payslip. I have tried calling you using the international number but my uk phone contract does not allow international calls so I really do not know what to do at this stage and I would really appreciate your help as soon as possible as I’m very stressed as I know I’m running out of time before the deadline. I only please need help with the linking code and then I can manage the rest hopefully. I appreciate your advice and look forward to your response. Thank you.
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1 replies
Hey @Aliciascullion,
Firstly, you've done the right thing downloading the myGov code generator app.
To link yourself, you'll need to answer 2 of those questions correctly.
Do you have more than 1 super fund? You could try the other funds details if you have more than 1.
Have you tried any of the other available questions? Do you have a copy of a notice of assessment that has been issued to you? A Centrelink payment summary?
If you've tried all the options and the details are incorrect, you'll require a linking code.
There is also the option to lodge a paper lodgement for your tax return, if you're not able to get yourself linked.
Check out the info we have on linking your myGov account to the ATO.
All replies
Hey @Aliciascullion,
Firstly, you've done the right thing downloading the myGov code generator app.
To link yourself, you'll need to answer 2 of those questions correctly.
Do you have more than 1 super fund? You could try the other funds details if you have more than 1.
Have you tried any of the other available questions? Do you have a copy of a notice of assessment that has been issued to you? A Centrelink payment summary?
If you've tried all the options and the details are incorrect, you'll require a linking code.
There is also the option to lodge a paper lodgement for your tax return, if you're not able to get yourself linked.
Check out the info we have on linking your myGov account to the ATO.
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