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YakubA.S.(Newbie)Newbie
18 Dec 2024

I am trying to reach Strong Identity Strength for my Myid app as I need it for something, but that requires photo verification, and whenever I try it, the app always crashes. I have tried restarting my phone, but to no avail. My phone is a Samsung Galaxy J8. I have seen a similar post, however it was from two years ago, and there was no answer to the solution provided, as the feature was still optional and in a public beta. It is now however mandatory for Strong Identity Strength, and I am puzzled on what to do.

811 views
1 replies
811 views
1 replies

Most helpful response

Most helpful reply

PollyATO(Community Support)Community Support
6 Jan 2025

Hey there @YakubA.S,


If your passport photo fails verification, you can try clearing the cache in your settings, and resetting the app.


You can do this by going to your settings and:"


  • selecting the myID app
  • scroll to storage and clear the data/cache
  • uninstall the app then reinstall it

And start all over again. This should get you through to the next process of verifying your I.D.

All replies

Most helpful reply

PollyATO(Community Support)Community Support
6 Jan 2025

Hey there @YakubA.S,


If your passport photo fails verification, you can try clearing the cache in your settings, and resetting the app.


You can do this by going to your settings and:"


  • selecting the myID app
  • scroll to storage and clear the data/cache
  • uninstall the app then reinstall it

And start all over again. This should get you through to the next process of verifying your I.D.

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My myID app always crashes when performing photo verification | ATO Community