Hi, I'm posting this question on behalf of my daughter.
Background
She just recently filed her first tax return for the 2023-24 FY.
Occupation - Beauty Therapist.
She had no deductions (very straight forward return), however due to her starting work half way through the year and having a large variation in hours works each week she ended up seeing a indicative refund of around 3k.
She has since received word via etax (tax agent) that the ATO needed to verify some items and her return will be delayed. It has been around 4 months now and she's had multiple delays.
A guess may be that her old employer didn't lodge her group certificate (just a guess as the payroll officer at her old company was disorganised).
However when she calls the ATO line each option she chooses results in a 'hang up' from the automated voice message. What is the best way to get in touch with the ATO to speak to a person so she can move forward with the return?
Thank you
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