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Bast9528(Newbie)Newbie
17 Jan 2025

I just got a payment from MTS a couple of hours ago but as I went to check the amount it doesn't seem to match what I was stated to be refunded on my ATO tax notice assessments. I will admit I haven't been filing my tax forms for some years but considering at any point I never owned the ATO money I was never contacted to claim the credit. I had put forward my 23-24 last year December and had received it, the estimation and notice stated $1,242 and that was what I received. Now I had recently filed my 20-21 and my 21-22, they were estimated and stated in being $760 and $1,102 respectively both in their indivudal tax notice assesment as well as my statement of account yet I have only received $1,738 making it a $124 difference from the original and expected $1,862 credit I assume I should of been given.


So my questions are:

  • Is the payment from "Mts Online Assist Ta Oatr" from the ATO?
  • Why is there a difference in what I have been paid vs what was stated in multiple forms?
  • If I have been incorrectly paid what is the who and how is the best person who may be able to assist me?


P.s My bank account is with ANZ if that makes a difference


3,228 views
1 replies
3,228 views
1 replies

Most helpful response

Most helpful reply

AriATO(Community Support)Community Support
29 Jan 2025

Hi @Bast9528


Payments from us would usually have ATO in there but you should check with your bank to see if they can identify the payer.


If you have access to ATO online you could check the transactions in your tax return account to see if we paid you and the amount. You'd also be able to see if an amount was deducted and the description.


We can't see that info here. If you don't have access online then our individuals area can assist you.



All replies

Most helpful reply

AriATO(Community Support)Community Support
29 Jan 2025

Hi @Bast9528


Payments from us would usually have ATO in there but you should check with your bank to see if they can identify the payer.


If you have access to ATO online you could check the transactions in your tax return account to see if we paid you and the amount. You'd also be able to see if an amount was deducted and the description.


We can't see that info here. If you don't have access online then our individuals area can assist you.



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Payment from MTS but doesn't reflection what was stated on ATO | ATO Community