Hello,
Online Services for Agents user here. myID identity strength is 'Strong'.
I am experiencing Error 22 with error code ATOO-1741731928854 when I try to access-
Client >>> Profile >>> Communication History.
I have tried general trouble shooting actions, i.e. clearing cache and resetting the browser, but it has not helped.
Thank you in advance for any help I could possibly get.
Hi @Michael1983, I tried googling your error code and couldn't find anything. I think it could be best you contact the myID team so they can provide more tailored support.
Hi @Michael1983, I tried googling your error code and couldn't find anything. I think it could be best you contact the myID team so they can provide more tailored support.
i have the same issue today as well, have you had a chance to find out? thanks.@Michael1983
Hi @Ricky0309 the issue went away by itself. I am guessing it has something to do with the back end tech bug in ATO's upgrade to myID.
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