I cannot withdraw ATO-held super

(Newbie)Newbie

16 June 2025

I have about $4,000 of superannuation withheld by ATO from my previous uni employer a few years ago when I was still a PhD student on a student visa. I left Australian in 2022 and have not returned since then. I want to withdraw my ATO-withheld super on the ATO online services site, but when I click on "Withdraw ATO-held super", the system keeps telling me that I have not provided your financial institution details, and I need to update my personal details. This is not true as I have provided my Australian bank account and foreign residential information where I am currently based. Please advise how I can withdraw the ATO-held super to my bank account.

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KaraATO

(Community Support)Community Support

18 June 2025

Hi @hdang1302,

Let's see if I can get you pointed in the right direction.

I'd recommend:

Double-checking your financial institution details by Logging in to ATO online services via myGov, go to Super, then Profile, and ensure your bank details are correctly entered.
Update your personal details: Even if they seem correct, try re-entering your foreign residential address and bank details to refresh the system.
Contact us directly: If the issue persists, you may need to reach out via phone
Alternatively, you can apply using a paper form, but this can take a bit longer.

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I cannot withdraw ATO-held super

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