Error message when trying to access my account: A951.22 - Unable to verify your identity.

(Newbie)Newbie

18 Aug 2025

Hello,

I keep receiving the following error message when trying to access my account:

“A951.22 - Unable to verify your identity. The Australian Tax Office (ATO) is unable to verify your identity.”

I have already lodged my most recent tax return, but now I am unable to log in and view it. I am currently overseas and unfortunately I am not able to call the ATO by phone. I am not sure why my identity cannot be verified, as I used the same details when completing my lodgement.

Could you please advise me what steps I can take to fix this issue and regain access to my account from overseas, without having to call?

Thank you for your help.

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147 views

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Most helpful reply

JayATO

(Community Support)Community Support

20 Aug 2025

Hiya @Ash_90

The only way to rectify this issue is to speak to our contact centre. If you don't have online access and need to look at the progress of your return, you would also need to speak to our contact centre.