Author: Mzliftie(Initiate)Initiate 8 Sept 2025
@AshNeedsAnswers
I have had the exact same thing, I even went to the complaints team to see if they could move anything along. But unfortunately I was told it could take 15-50 days.
Last night I was just like this is absolutely ridiculous, I have been waiting since the 8th of July, I have called that many times and told i just have to wait. Manual checks need to happen to proceed and they just haven't been allocated!, how long does it take to allocate the manual checks to someone. But last night I had enough. And I was lucky enough to get an amazing agent on the other end after waiting 30 mins for someone to pick up, she assisted so much and he support officer as well. They actually seem to have gotten my account moving. Unfortunately @AshNeedsAnswers its luck of the draw. I have made multiple calls to the ATO, I was always told "I just have to wait" and also this agent i swear she was the luck of the draw for me because she was fantastic. IM SO SORRY youre having to go through this. I know how frustrating people not telling you anything, and then not having any communication from the ATO, yet they say that if it goes after 30 days youre meant to get told if it takes longer than 30 calendar days. But I never was. But unfortunately you may need to keep making the calls to the ato to try to get to the right person who is willing to lend a hand in stead of just shoving you off to tell you "you just have to wait".
To Tell you what numbers I pressed when calling to speak to my magnificent person on the other end of the phone is I rang 132865
Waited to go past the superannuation part of the call Then if you have a voice print saved it will ask you to confirm your identity via your voice. Then its says options 1 to speak with someone in regards to something then 2 for something else. Then I pressed 3, after that it asks if you want to check your return and see how far it has processed for number 1, but i clicked 2 as it asks if you want to talk to someone about your lodgement or anything to do with it. So make sure you press 2. And then I explained how incredibly frustrated I have been and the numerous times I rang and got told nothing not anything to what had been going on, I was not given any communication of any sort, and my complaint had notes on my account and then they hadn't even emailed or texted me the reciept number to my complaint. And the lovely lady on the other end of the phone understood how frustrated I was and honestly she was the best I encountered other than about a month ago, a very kind man had helped me and went through my whole account with me. So unfortunately its luck of the draw. But good luck.. and I hope you get your return processed asap.
Author: tevn(Newbie)Newbie 2 Nov 2025
I lodged mine 30 July and STILL showing as balancing account. I tried your recommendations as above but they don't give you the option to speak with anyone anymore. I tried twice to see if there were other options. The robot just hangs up on you. Infuriating!!!!
