Hi I have being trying to link my mygov account to ato. Every time I try using PORO to enter my info it locks me out. I use the bank account number and super number I have always used but it will not accept it. Can I do this another way as I wish to lodge return online. I never had any trouble last year but I have being trying this for the last two weeks. Help!
Hi @SusyQ,
First, make sure the details you're entering match exactly what we have on file. For example, the bank account number must be the one your refund was paid into or that you used to pay a tax debt. Your super account number must be from a fund that reported to us in the last financial year.
If you’ve changed banks or super funds recently, or if your fund hasn’t reported yet, that could cause the mismatch.
If PORO keeps failing, you can try linking using your notice of assessment details instead. You’ll need your full name, date of birth and TFN and the reference number from a recent notice of assessment (from within the last five years).
If that still doesn’t work, you might need to call us to verify your identity and get help linking your account.
I'm at my wit's end trying to link to mygov.
I really wish there had been a warning saying 'using myID offers no advantage but endless headaches'.
I'm trying to re-link my ATO with myGov after hours of trying to figure out what was wrong with myID as all I got was it's not strong enough even though I had used it to login to submit my taxes.
I keep getting told my superfund details are wrong, I have no centerlink account, I don't have a chess account for dividends, I don't know how to see my notice of assessment without logging in, and my employer hasn't provided a payg summary in 6 years.
On-top of that every time I've tried to call to get a linking code so I stopped getting blocked for 3 wrong attempts. I get a message that too many people calling, no call back option not even a hold option just 'bye'.
Hi @Danmc,
You'd only require a strong myID to link to the ATO, if you've previously set a Strong Online Access Service. If this is the case, and you're now unable to achieve a strong myID, you'll need to contact support to change this.
Otherwise, you can access our online services with a standard identity strength. You have two main options. You can relink using a linking code (we can issue one to you) or by answering questions about your tax record.
If you want to try and link yourself, you’ll need to answer 2 questions from your tax record. The information needs to match what we have in our systems. If any of these are incorrect or unavailable, you’ll get blocked after 3 attempts. If you're blocked or can't answer the questions, you’ll need to call our individual enquiries line to get a linking code.
The phone lines are busy; you could try calling later in the week and closer to the start and end times for the day. We’re taking calls from 8am to 6pm, Monday to Friday.
Hi ATO, I logged into mygov and tried to link ATO service. When I filled the TFN and personal details then submitted , the system page showed " Call 132861 for assistance. Error code: PAB.DE.0009".
I called and waited more than 45 minutes, but nobody answered it and automatic disconnection.
Please help urgently, I need to settle TAX RETURN 2024-2025.
thanks,
Aquan
Aug 1,2025
Hi @Aquan,
This suggests your account has been temporarily restricted due to extra security measures, we have a specialised team you can call to get access to our online services. Use this number to speak to the right person - 1800 467 033.
Hi ATO, I have logged into mygov and tried linking my ATO account. I keep getting the error that the bank details I filled in are not corresponding to those on file. In order to check which bank details ATO has on file and possibly correct them, one needs to have their MyGov account linked to ATO...so it's a catch 22.
When then calling the ATO for a linking code, I keep getting hung up on as they do not have anyone to answer the phone. Can you let me know how else I could get the linking code?
Hi @Anneke
If a linking code is the only option for you to link your myGov with the ATO, the only way to get one is to call us.
We know it's busy in the contact centre this time of year and sometimes it's tricky to get through. But, if you try calling our individuals line as close to open and close time as possible, it may reduce holding times. Our contact centre is open Monday to Friday, 8am to 6pm.
Hi ATO team,
Im trying to link myGov to ATO, in the question about Dividend statement, may i know what "investment reference number" is exactly referring to? Is that the Holder identification Number or something else?
Thanks.
Hi @AWAW
Your investment reference number should be listed on your dividend statement (from the last 2 years) or on an email or letter from your investment body. If you're unable to locate your investment reference number, you should select a different question to link with.
Can I get a linking code for
Hiya @Joritam1
We might be able to help out, did you want to finish off your question? If it helps, have a read of information you need to link to myGov to the ATO, for some tips.
