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Last updated 24 Aug 2025 · 525,916 views
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Check your myGov sign in options

Before you can link your myGov account to the ATO, you’ll need to make sure you’re using one of the supported sign in options. To help keep your ATO online account secure, when signing in to myGov, you must be using either:

Using myID to access your myGov account

When accessing ATO online services through myGov, the strongest sign in method you use becomes your online access strength.

myID is the Australian Government’s Digital ID app. It’s one of the sign in options you can use to prove who you are when signing into myGov.

Check out more info on Using myID with myGov

Linking your myGov to the ATO

To link your myGov account to the ATO you’ll need to answer 2 questions about your tax record.

When you sign into your myGov account, select View and link services and select Link next to Australian Taxation Office.

Once you agree to the terms and conditions of use, enter or confirm your personal details – name, date of birth, address, and tax file number (TFN). If your details have changed, you’ll need to update them with us before you can link.

You’ll then be asked to provide details from 2 of the following:

  • A bank account that you’ve had your tax refund paid to or that has earned interest over the last 2 years – you’ll need your BSB and account number.

  • Super account statement from the last 5 years — you’ll need your member number and super fund’s ABN. These usually arrive by mail, email or through your super fund’s member portal.

  • Notice of assessment from the last 5 years — you’ll need the date of issue and our reference number. If you’ve used a tax agent, they may have a copy.

  • Centrelink payment summary from the last 2 years — you’ll need your taxable income. If your myGov account is linked to Centrelink, you can get these details online.

  • Dividend statement from the last 2 years — you’ll need your investment reference number. These come from the company that you received the dividend from.

  • PAYG payment summary from the last 2 years — you’ll need your gross income. This comes from your employer.

If you’re unable to link myGov to the ATO

If you haven’t lodged a tax return before you won’t be able to link by answering the questions. This is because we simply don’t know enough about you yet to create the questions.

So, if you can’t link by answering the questions, you’ll need to contact us for unique linking code. You also have the option to lodge your tax return another way. Once your return has processed, you’ll have an easier time linking.

If you're overseas, check out our info on How to access myGov and ATO Online from overseas.

Find out more at Create a myGov account and link it to the ATO.

If you get an error message or have trouble entering the above information, check our troubleshooting information.

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Liked by farahwilliam45, Tillay and 10 others
SusyQ(Newbie)Newbie
17 Oct 2025

Hi I have being trying to link my mygov account to ato. Every time I try using PORO to enter my info it locks me out. I use the bank account number and super number I have always used but it will not accept it. Can I do this another way as I wish to lodge return online. I never had any trouble last year but I have being trying this for the last two weeks. Help!

Liked by farahwilliam45
RachelATO(Community Moderator)Community Moderator
20 Oct 2025

Hi @SusyQ,


First, make sure the details you're entering match exactly what we have on file. For example, the bank account number must be the one your refund was paid into or that you used to pay a tax debt. Your super account number must be from a fund that reported to us in the last financial year.


If you’ve changed banks or super funds recently, or if your fund hasn’t reported yet, that could cause the mismatch.


If PORO keeps failing, you can try linking using your notice of assessment details instead. You’ll need your full name, date of birth and TFN and the reference number from a recent notice of assessment (from within the last five years).


If that still doesn’t work, you might need to call us to verify your identity and get help linking your account.

Liked by farahwilliam45
Danmc(Newbie)Newbie
12 Sept 2025

I'm at my wit's end trying to link to mygov.


I really wish there had been a warning saying 'using myID offers no advantage but endless headaches'.


I'm trying to re-link my ATO with myGov after hours of trying to figure out what was wrong with myID as all I got was it's not strong enough even though I had used it to login to submit my taxes.


I keep getting told my superfund details are wrong, I have no centerlink account, I don't have a chess account for dividends, I don't know how to see my notice of assessment without logging in, and my employer hasn't provided a payg summary in 6 years.

On-top of that every time I've tried to call to get a linking code so I stopped getting blocked for 3 wrong attempts. I get a message that too many people calling, no call back option not even a hold option just 'bye'.



Liked by megscarr and farahwilliam45
RachelATO(Community Moderator)Community Moderator
17 Sept 2025

Hi @Danmc,


You'd only require a strong myID to link to the ATO, if you've previously set a Strong Online Access Service. If this is the case, and you're now unable to achieve a strong myID, you'll need to contact support to change this.


Otherwise, you can access our online services with a standard identity strength. You have two main options. You can relink using a linking code (we can issue one to you) or by answering questions about your tax record.


If you want to try and link yourself, you’ll need to answer 2 questions from your tax record. The information needs to match what we have in our systems. If any of these are incorrect or unavailable, you’ll get blocked after 3 attempts. If you're blocked or can't answer the questions, you’ll need to call our individual enquiries line to get a linking code.


The phone lines are busy; you could try calling later in the week and closer to the start and end times for the day. We’re taking calls from 8am to 6pm, Monday to Friday.

Liked by farahwilliam45
Aquan(Newbie)Newbie
1 Aug 2025

Hi ATO, I logged into mygov and tried to link ATO service. When I filled the TFN and personal details then submitted , the system page showed " Call 132861 for assistance. Error code: PAB.DE.0009".

I called and waited more than 45 minutes, but nobody answered it and automatic disconnection.

Please help urgently, I need to settle TAX RETURN 2024-2025.


thanks,

Aquan

Aug 1,2025

Liked by farahwilliam45
Anneke(I'm new)I'm new
28 July 2025

Hi ATO, I have logged into mygov and tried linking my ATO account. I keep getting the error that the bank details I filled in are not corresponding to those on file. In order to check which bank details ATO has on file and possibly correct them, one needs to have their MyGov account linked to ATO...so it's a catch 22.


When then calling the ATO for a linking code, I keep getting hung up on as they do not have anyone to answer the phone. Can you let me know how else I could get the linking code?

BrookeATO(Community Support)Community Support
28 July 2025

Hi @Anneke


If a linking code is the only option for you to link your myGov with the ATO, the only way to get one is to call us.


We know it's busy in the contact centre this time of year and sometimes it's tricky to get through. But, if you try calling our individuals line as close to open and close time as possible, it may reduce holding times. Our contact centre is open Monday to Friday, 8am to 6pm.

AWAW(I'm new)I'm new
24 July 2025

Hi ATO team,


Im trying to link myGov to ATO, in the question about Dividend statement, may i know what "investment reference number" is exactly referring to? Is that the Holder identification Number or something else?


Thanks.

BrookeATO(Community Support)Community Support
28 July 2025

Hi @AWAW


Your investment reference number should be listed on your dividend statement (from the last 2 years) or on an email or letter from your investment body. If you're unable to locate your investment reference number, you should select a different question to link with.

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Linking your myGov account to the ATO | ATO Community