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Dunny13(Newbie)Newbie
20 Oct 2023

For some reason my wifes ATO was linked to my mygov so we unlinked it and now don't have enough identification to link up mine. Trying to ring the ATO for over a week and they constantly say they are experiencing peak demand and hang up on me. How am I meant to fix my issue and lodge my tax return on time if I can't get through? Is there another way I can link up my mygov?

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384 views
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DanielleATO(Community Support)Community Support
22 Oct 2023

Hi @Dunny13,


That does seem a bit odd that your wife's ATO was linked to your myGov. It would be worth double checking the details on the myGov account to make sure they show your information. The myGov account draws information from the linked services. You may need to unlink and re-link any other services.


When linking to the ATO, there are specific questions you can answer to complete that process. If you are having trouble linking, we have a great article for linking myGov to the ATO that you may find helpful.

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Most helpful reply

DanielleATO(Community Support)Community Support
22 Oct 2023

Hi @Dunny13,


That does seem a bit odd that your wife's ATO was linked to your myGov. It would be worth double checking the details on the myGov account to make sure they show your information. The myGov account draws information from the linked services. You may need to unlink and re-link any other services.


When linking to the ATO, there are specific questions you can answer to complete that process. If you are having trouble linking, we have a great article for linking myGov to the ATO that you may find helpful.

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Don't have enough identification to link to mygov but can't get through to ATO to fix it | ATO Community