i am trying to link my ATO and mygov together but everytime i try it says my bank details dont match the ato records i have tried every bank account i have and they all say the same thing i have tried my tax offices details and still nothing has worked what ever i try it just keeps saying "bank details provided do not match the details the ATO has"
Hey there @brad2612
This can happen if you have never lodged before as we wouldn't have any bank details on record for you. It can also happen if you use a tax agent as we may have their bank details on file. Have a go linking by the other questions if you have that information, our article outlines the other options.
If you can't answer the 2 questions required to link, you can link by getting a linking code to use.
Hey there @brad2612
This can happen if you have never lodged before as we wouldn't have any bank details on record for you. It can also happen if you use a tax agent as we may have their bank details on file. Have a go linking by the other questions if you have that information, our article outlines the other options.
If you can't answer the 2 questions required to link, you can link by getting a linking code to use.
I tried to do the exact same thing but when I called customer service, they told me that my passport number does not match my profile. I have no other means of identification but my passport as a foreign student. They were not able to help me connect my myGov and I am at a loss at what else I can do. I spoke to ATO last year when I first applied for a TFN and they were able to identify me and now they're telling me I can't... Could I get some help with this?
5 Nov 2025 · 6 min read time
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