It has been 12 business days (everything I’ve read says 10-12 days) and the status on return has not changed.
It is still showing: In progress - Processing.
There is no estimated date underneath the drop down and I have not been advised that the ATO need more time.
This has never happened before and I’m wondering what the hold up is and why I have had no communication on what’s happening.
Hi @Cuzzy.Liss.28,
We have an article that explains what the different stages of processing mean.
In progress – Processing
This status might pop up at two points during processing.
We’ve got your return and started processing it
We’ve finalised your return and will issue your notice of assessment.
Do you have access to your account without having to call us to get access?
I'm up to 19 days & no change to my status or effective date since the 16th July- my effective date was the 24th July. I've spoken to them on 3 occasions now & every time I have been told that the hold-up was due to needing to identify me & confirming I had lodged the return myself. But still no changes. Have you tried to call them?
@Cuzzy.Liss.28 No I haven’t tried calling yet. But think I will have to.
What’s the number you’ve called
132861 You can opt to get a call back so you don't sit on hold & they have returned my calls within an hour each time
Hi @Cuzzy.Liss.28,
We have an article that explains what the different stages of processing mean.
In progress – Processing
This status might pop up at two points during processing.
We’ve got your return and started processing it
We’ve finalised your return and will issue your notice of assessment.
Do you have access to your account without having to call us to get access?
6 Feb 2026 · 4 min read time
24 Aug 2025 · 3 min read time
15 Apr 2026 · 3 min read time
257 views
4 replies